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Terms and Conditions

Delivery Timeline

Regular Orders (21 business days)

All regular suit orders will be delivered within 21 business days from the business day the payment is received.  For in store orders, the customer will be notified once the order is delivered to the store and quality checked to schedule a fitting.  For online orders, the customer will receive a tracking number for their order.

Rush Orders (14 business days)

All regular suit orders will be delivered within 15 business days from the business day the payment is received.  Rush orders are an additional $150.

Special Rush Order (<14 business days)

Orders needed under 14 business days are assessed on a case by case basis.  A special rush order is subject to a $250 additional charge.  Please contact us at concierge@baynesandbaker.com if you would like to place a special rush order.

Mobile Appointment Services

Concierge Service Tiers:

For those who wish to request mobile appointments and delivery.

VIP Concierge Service – $150

  • Style consultation, fabric selection and measurement at location of choice
  • Suit delivery and fitting at location of choice

Platinum Concierge Service – $80

  • Style consultation, fabric selection and measurement at location of choice

Gold Concierge Service – $70

  • Suit delivery and fitting at location of choice

*Please note location of choice is limited to a 30 mile radius of our showrooms

**Concierge service is limited to availability


Baynes and Baker is an authentic bespoke experience.  Your suit is personalized for you according to your measurements, style, and fabric selections.   Every made to measure product is backed by our Baynes and Baker Quality Fit Guarantee.  For any reason, if your bespoke clothing does not meet expectations, please contacts us at concierge@baynesandbaker.com and a customer service representative will respond within 2-3 business days to help make it right.

Return Policy

  • Please note that we don’t offer refunds as fabric is cut based on your measurements and your personal customizations. If there is any issue with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.

  • For online orders, if there is an issue with the quality or fabrication of your garments, please let us know within 5 days of receiving your order.  For in store orders, any issue with the garment should be made known during the fitting of the appointment.

  • Returns are at the sole discretion of Baynes + Baker, and will be reimbursed in the form of a Baynes + Baker store credit.

  • Baynes + Baker  will only accept returned items that are in good and unworn condition with the tags still on and the vents fully stitched. 

  • Baynes + Baker has the right to deny reimbursement for an item that is believed to be previously worn or damaged.

  • Baynes + Baker will not accept items that have been altered or adjusted in any way.

  • Any items returned to Baynes + Baker that do not meet the aforementioned requirements will be sent back to the client without reimbursement.

  • If your items were purchased with a Gift Card, the card will be reloaded before another Gift Card will be issued.


Baynes and Baker is a unique bespoke experience. Your suit is custom made just for you based on your measurements, choice of fabrics and style selections.  If for any reason your suit needs adjustments, we are here to help.  

We are committed to getting you the perfect fit.  If your garments require fit adjustments, please bring them into one of our showrooms and our in-house tailors will alter them for you. If you don't live in a showroom area, Baynes + Baker will provide a reimbursement for local tailoring.

Please contact us at concierge@baynesandbaker.com and we will walk you through the process to submit a reimbursement claim.  We cover up to $75 for alterations in US or Canada. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

Alteration Credit:

Garment Alterations allowance
Suit (2 & 3 piece) – Complete $75
Jackets & Blazers – Separates $50
Pants $25
Shirts $25
Vest $25