Delivery Timeline

All suit orders are guaranteed delivery within 21 business days from the day payment is processed.  The customer will be notified once the order is delivered and quality checked.  The customer will then be required to schedule a fitting with their respective showroom.

Concierge Service Tiers:

For those who wish to request mobile appointments and delivery.

VIP Concierge Service – $150

  • Style consultation, fabric selction and measurement at location of choice
  • Suit delivery and fitting at location of choice

Platinum Concierge Service – $80

  • Style consultation, fabric selction and measurement at location of choice

Gold Concierge Service – $70

  • Suit delivery and fitting at location of choice

*Please note location of choice is limited to a 30 mile radius of our showrooms

**Concierge service is limited to availability

Returns

Baynes and Baker is an authentic bespoke experience.  Your suit is personalized for you according to your measurements, style, and fabric selections.   Every made to measure product is backed by our Baynes and Baker Quality Fit Guarantee.  For any reason, if your bespoke clothing does not meet expectations, please contacts us at [email protected] and a customer service representative will respond within 2-3 business days to help make it right.

Return Policy

Please be aware that we do not offer refunds as fabric is cut based on your personal measurement and customizations.  If there is any dispute with the quality or fabrication of your garments, you can return them for a store credit in accordance with our terms and conditions.

To be considered eligible for return, a return claim must be submitted within 7 days of receiving your order.

Returns are credited in the form of a Baynes and Baker Gift Certificate.

We will only accept returns that are in unworn condition with original tags still attached.

Baynes and Baker has the right to deny a return for an item that is believed to be damaged or worn.

Baynes and Baker will not accept items that have been altered or adjusted in any way.

All returns must be brought into the showroom/office of the respected city and tried on for fit.

If your items were purchased with a Gift Certificate, the amount will be issued to a new certificate.

Alteration Credit

Baynes and Baker is a unique bespoke experience. Your suit is custom made just for you based on your measurements, choice of fabrics and style selections.  If for any reason your suit needs adjustments, we are here to help.  Please contact us at [email protected] and we will walk you through the process.

We cover up to $75 for alterations in US or Canada. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.

Garment Alterations allowance
Suit (2 & 3 piece) – Complete $75
Jackets & Blazers – Separates $50
Pants $25
Shirts $25
Vest $25